Terms of Use

Knight & Co Properties is a private UK landlord portfolio site and tenant portal. It provides marketing information about our properties and, for authorised tenants and the landlord administrator, access to tenancy-related tools such as tenancy summaries, documents, support tickets, and rent guidance.

These Terms apply to the Site only. They do not replace your tenancy agreement or any other contract between you and us as landlord and tenant.

The Site may include:

• Public pages — information about Knight & Co Properties and how to get in touch
• Tenant portal — for current or authorised tenants: tenancy summary, documents, tickets/support, and a rent hub with standing-order guidance
• Landlord admin — restricted tools for the portfolio administrator

The Site is provided primarily for information and operational convenience. Rent amounts, payment dates, deposit terms, and other tenancy obligations continue to be governed by your written tenancy agreement (and any formal variations), not by screenshots or summaries on the Site.

The rent hub provides guidance on paying rent by standing order. We do not take card payments or process payments through Stripe or similar payment processors on the Site. Always use the payment details and instructions given to you in writing by us or in your tenancy documentation.

You agree not to:

• Use the Site unlawfully or in a way that harms us, other users, or third parties
• Attempt to gain unauthorised access to accounts, data, systems, or areas of the Site reserved for others
• Upload or transmit malware, or interfere with the Site’s security or availability
• Scrape, harvest, or systematically extract data from the Site except as allowed by law or with our prior written consent
• Misrepresent your identity or relationship to a tenancy
• Use the Site to send spam or abusive communications through contact or ticket forms
• Reverse engineer or attempt to circumvent technical restrictions, except to the extent such restriction is prohibited by law

We may suspend or withdraw access where we reasonably believe these Terms have been breached, or where necessary to protect the Site, our data, or other users.

Unless otherwise stated, we own or licence the Site’s design, branding (including “Knight & Co Properties”), text, and software. You may use the Site for its intended personal or tenancy-related purposes. You may not copy, modify, or commercially exploit Site materials without our prior written permission, except for fair dealing or other uses permitted by law.

The Site is built using third-party infrastructure and services (for example hosting, database, authentication, and optional email delivery). Those providers process data as described in our Privacy Policy. We are not responsible for third-party websites linked from the Site; their terms and privacy notices apply.

We aim to keep the Site available but do not guarantee uninterrupted or error-free access. We may update, suspend, or discontinue features (including the portal) for maintenance, security, or operational reasons. Where a change is likely to significantly affect your ability to use the portal, we will try to give reasonable notice where practicable.

How we collect and use personal data is explained in our Privacy Policy. By using the Site, you acknowledge that policy.

We may update these Terms from time to time. The “Last updated” date at the top will change when we do. Material changes will be indicated on the Site or notified through the portal or contact details we hold, where appropriate. Continued use of the Site after changes take effect constitutes acceptance of the updated Terms, except where acceptance is not a valid basis under applicable law — in which case we will seek consent or provide an alternative as required.

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK you may also bring proceedings in your local courts where the law allows.

For questions about these Terms or the Site, please use the contact form or ticket/support features on the Site. Do not rely on informal social channels for formal notices about your tenancy unless we have agreed otherwise in writing.